Walk-Ins Welcome
Frequently Asked Questions
We’ve provided answers to a number of commonly asked chiropractic questions. We love to hear from you, and do our best to answer your questions.
Q: What should I expect on my first visit?
After arriving at our office, you will be met by smiling faces and a kind word. You will feel welcome and made as comfortable as possible, and if you haven’t already filled out one of our down-loadable entry forms, you will be guided through them one by one, by our friendly staff. You may expect to spend no more than one hour during this first office visit. After your initial consultation and examination you and the doctor will review any findings and treatment usually can begin immediately if indicated in your case.
Q: Does getting an adjustment hurt?
Not in the vast majority of cases. Only on very rare occasions will a patient experience some minor discomfort, but it is followed by welcome pain relief. We perform spinal adjustments on children as young as two months old and folks as old as 97 years. Our techniques are very gentle and safe.
Q: Will I be sore after a treatment?
On rare occasions, muscle soreness might occur, but it is gone quickly. During treatment our team will do everything possible to ensure a pain-free, positive experience.
Q: When will I begin to feel better?
Immediately, in most cases. But response time varies according to the severity of the problem, as with any medical condition/procedure. Some severe acute injuries and some chronic or long standing conditions may take weeks to completely resolve to a pain-free state, but following through with your chiropractor’s recommendation will minimize your recovery time.
Q: Do you take insurance?
Yes. We are in network with Blue Cross Blue Shield and Cigna. Active Health also accepts a wide variety of major medical plans including auto insurance. As a courtesy to you, our clinic will submit your insurance claims. We strongly encourage you to call your insurance provider and know your policy limits, co-pays, or deductibles which apply to your policy as they affect your reimbursement and the portions you are responsible for.
Q: What will my insurance pay?
We recommend that you verify your specific benefits with your insurance carrier as the contract is between you and your insurance company. Payment for any services is the patient responsibility.
Q: Will you bill my Insurance Carrier?
As a courtesy to our patients we submit claims for services provided. Benefits are paid based on your individual plan we cannot guarantee benefits.
Q: Do you accept Medicare?
We accept Medicare and will bill for services provided. Medicare and any secondary checks are mailed to your home. Payments for any services are due at time they are provided.
Q: Does my Medicare or Insurance Co-pay cover all services?
This is based on your individual health plan; we recommend that you contact your provider for information.
Q: What do I do if I have used up all of the visits my insurance will allow?
Our office offers time of service discounts for payments made at the time of service and not billed to insurance. Let our staff know when you would like to take advantage of this option.
Q: What if you are no longer on my insurance plan?
Our office carefully considers which insurance plans we will participate with. Some insurance carriers will strictly limit care, we have chosen to offer a time of service discounted fee which is oftentimes equal to an in-network co-pay in order to serve non-insured patients.
Q: What if I do not have insurance?
We offer time of service discounts and prepayment options. We show you options and you determine what plan is best for you.
Q: Do you adjust kids?
Yes. Many childhood problems respond amazingly well to gentle chiropractic adjustments. Some conditions include ear infections, hyperactivity, infantile colic, allergies, sinus trouble, asthma and many more.
Q: Do you accept my flex plan card?
Yes, we can process flex payments for you and/ or provide any documentation you may need to recover.
Q: I just got in a car accident do you treat whiplash?
Yes we will help you recover from injuries caused by an accident in a vehicle or at work.
Q: I felt a little sore after my last adjustment is this normal?
Each adjustment builds on the next, for that reason some adjustments may feel deeper than others. Some discomfort following an adjustment is normal, and most often indicates change.
Q: Should I ice or use heat?
Most often following an adjustment ice is necessary. Ice for 20 minutes two or three times in the affected area with a 40-minute break in between. Icing will speed your healing by decreasing inflammation. Heat will increase inflammation and may aggravate your injury.
Q: Is it better to rest or move while I heal?
Early in your care plan it is not a good idea to begin a new exercise program. Ask your doctor about which activities are safe, and do those exercises prescribed for best results.
Q: Is an appointment necessary?
We welcome walk-ins. There may be a short wait at busier times of the day, but we are most often able to accommodate.
Q: How should I sleep and what kind of pillow is best?
Sleeping on your back is the best position for your spine side sleeping is second. A person should never sleep on their stomach, as it is very detrimental to the long-term health of the spine. Your pillow should be just the right size to keep your spine in a neutral position not flexed or bent when you are laying on your back or side.
